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604.524.3611434a East Columbia St. New Westminster, BCOpen M-S 10-6 Sun 12-5
RENTALS BIKE CLUB
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Online Policies & Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

SHIPPING - Canada Only

We ship within Canada via Canada Post and all rates are set by Canada Post. We will endeavour to ship your items at the lowest price to you unless you have asked for a specific level of shipping service.

We do our best to ship orders within two days following receipt of payment.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

IN-STORE PICKUP

Most items listed as "in stock" will be available 24hrs after placing the order. Please keep in mind that some items may require additional processing time. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually available for pick up.

RETURNS

If there’s a problem with something you purchased from us, we will work with you to make it right. To return items please bring the unused item into the store with the original packaging and receipt and we will refund or exchange. Items that have been used and are not in resellable condition are not returnable.

Purchases of inner tubes, brake pads, tools, lubricants, books, and cycling shorts are not returnable.

Defective items will be replaced.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. We are a small business with one location and we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!